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Terms & Conditions

About Us

This web site is owned and operated by NERO Pipeline Connections Limited. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. 

Our Contact details:

NERO Pipeline Connections Limited
Unit 2 Union Road
West Midlands
B69 3EX
United Kingdom.

Phone: 0121 665 3900
Fax: 0121 665 3909

Company number: 2740604

We accept orders for delivery to customers located Worldwide. Please contact us for delivery outside of the UK.

If you have made a mistake in your order and cannot correct it in the shopping basket, contact us immediately and we will attempt to correct the mistake. However, if goods have been ordered or shipped, then we will attempt to resolve the query and may need to involve the software vendor (where applicable).

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling

All orders are sent out by our nominated carrier. Signatures are required on receipt of goods. Should no one be available please contact us to arrange other delivery methods.

Delivery Schedule

We aim to process your order same or next working day. We will send all orders made before 4:30pm same day.

You must inform us within two working days if the goods are lost or damaged (Excluding First Class Post) in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not available, we will place it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait beyond our standard delivery timescales.

VAT / Tax Charges

For orders made from the UK or the European Union, 20% VAT is added at the checkout stage and is charged to your card as part of your order total.

Credit Card Security

When the payment stage is reached, you are securely redirected to SagePay to complete the secure transaction. Our software Store does not hold any credit card details.

Cancellations, Returns and Refunds
The Customer may cancel orders once accepted by Nero by obtaining written permission. Non catalogue products that have been specially manufactured may not be cancelled or returned.The Customer may only return products to Nero, and receive a credit or refund and on the following conditions:
  • The Customer must contact us prior to the return of any products to obtain prior consent and obtain a returns number (to be quoted on all returned paperwork).
  • Returns must be made within 30 days of the date of delivery (as stated on the delivery documentation). Products must be returned to in their original condition and in a condition which will enable them to be immediately fit for re-sale. Products must be returned adequately packed and despatched freight prepaid, clearly labelled to: CUSTOMER RETURNS DEPARTMENT, Nero Pipeline Connections Ltd, Unit 2 Union Road, Oldbury, West Midlands, B69 3EX
  • The Customer must quote the invoice details or the Nero reference number.
  • For products returned due to Customer error or no longer required and returned in accordance with above a handling charge of 15% will be applied.
Refunds  We will make all refunds to the card used for payment within 7 working days of receipt of the goods.
Integration of the Trusted Shops Trustbadge

Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops trustmark for buyers and the eventually collected reviews, as well as the Trusted Shops product offer.

In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.

Whenever a trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.

Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.

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